Success Story: How Clive Coffee Grew Their Business with Acumatica
The company, which was noted for its high-end home espresso machines and aesthetic coffee equipment inventions, was doing great. But only when it was running small-scale operations. The growing demand for Clive Coffee’s exclusive espresso machines soon became statements. The overwhelming response of customers got the best of Clive Coffee’s machines. The outcomes: inventory mishandling, business operation hurdles, KPI data inaccuracies, and more. All in all, everything went from being optimistic to becoming obscured—from positive to negative.
Sincere acknowledgments to one of the best ERP software out there—Acumatica. Clive Coffee today enjoys fast monthly sales closing. Thanks to the simplified reorganization of its in-house operations, every business activity and insight was brought to light for the prestigious coffee machine maker.
Obstacles Faced by Clive Coffee Before Implementing Acumatica ERP Software
The US-based Clive Coffee began as a self-effacing machine maker in 2008, but eventually, it grew bigger in scope and specialty. For instance, it launched its virtual coffee school in 2020, and its subscription services centered around American families' favorite drinks. The latter improved by a huge margin after CC acquired Mistobox in 2020. However, things took a downward spiral when Clive Coffee operations came to a halt for countless unknown reasons. Below are significant challenges Clive Coffee faced before injecting Acumatica ERP into their business operational streams:
Reliance on offline “ambiguous” systems like QuickBooks for managing accounts.
Disconnected inventory management software that wasn’t reliable as it came with a discrete order processing system.
Lethargic manual data entry and discrepancy resolutions that took well over 15 days before closing monthly accounts.
Lack of accurate and up-to-date information on monthly inventory records, KPI scores, sales, revenue, and payment records.
The inability to fast-track inventory catalog(s) leads to miscalculation of stock levels and consumer order fulfillment.
A strenuous work environment amid rapid growth and incapacity to meet the increasing demand of growing customers.
Decentralized systems of Clive Coffee cause commotion and confusion when analyzing discrepancies correctly between different platforms.
The Decision to Implement Acumatica
A. Identifying Needs
Clive Coffee soon realized that they needed a cohesive ERP solution ASAP. Otherwise, North America’s high-end luxury coffee machine maker’s ecosystem would collapse. It was apparent that their existing fragmented technology stack was falling short—and failing BIG TIME. From there on, Clive Coffee’s executive board members (CEO, CFO, and COO) went on to explore solutions. They had to find answers to the toughest questions they came across.
Gladly, they came across Acumatica. From inventory management to work flexibility, streamlining operations, and business scalability, every aspect was meticulously addressed.
B. Choosing Acumatica
Acumatica offered Clive Coffee peace of mind. Thanks to its effortless integration, easy-to-use dashboard, and intuitive user interface. The spotlight, of course, has numerous features that make things a whole lot easier. The cloud-based architecture came as a huge surprise for the exquisite espresso coffee machine makers. Thus, this allows Clive Coffee to run its operations seamlessly, analyze data in real-time, and grow at scale—to new heights—uninterrupted.
The Implementation Process
A. Transition Strategy
Clive Coffee’s fusion with Acumatica began slowly and steadily with a well-thought-out transition. After all, the key objective here was to assimilate Acumatica ERP and each of its features feasibly. In the meantime, CC’s dedicated project team assessed existing systems and identified any loopholes and areas of improvement therein. Not only were they able to merge Acumatica into the system, but they also aligned every core and corner in due course.
Finally, the new ERP software was inducted uniformly across all departments. Later on, comprehensive training sessions ensued; employees began familiarizing themselves with the latest driving force—Acumatica. This allows them to resolve every intricate operation as soon as possible using the ERP cloud-based software.
B. Key Features Utilized
Inventory management in real-time; accurate KPI data tracking; inventory stock levels monitoring; and prompt updates on product accessibility.
Automated and efficiently scored financial reports, thus streamlining month-end closures and significantly limiting the reconciliation period.
Smoother and faster order fulfillment with integrated shipping and distribution functionality.
Integration of Acumatica ERP with Clive Coffee’s existing operational systems bolstered shipment orders by a whopping 50%.
The company's overall operational efficiency was improved. This will allow CC to witness unprecedented growth in the global online marketplace.
Results Clive Coffee’s Achieved after Integrating Acumatica ERP
A. Quantifiable Outcomes
Systematizing financial reporting via the ERP software quickened the entire process.
Everything witnessed acceleration, from construing KPI data to monitoring inventory resources, streamlining operations, and boosting sales.
Customer satisfaction grew to new heights thanks to timely order fulfillment.
50% more shipping orders led to positive scores, new leads, and customer retention.
B. Long-Term Benefits
Clive Coffee began adapting to a fresh future stream of systems that allowed it to grow at scale. For instance, Acumatica offered expansion plans, new product lines, and extensive market reach.
Evolving customer shopping behaviors and demands were met on time; credit goes to Acumatica’s algorithms that allowed Clive Coffee to adapt to market trends.
Acumatica assisted Clive Coffee to a great degree—from streamlining operations—to long-term sustainability, especially when the competition is high and fast-paced in the specialty coffee machine retail domain.
Conclusion
Clive Coffee owes a great deal to Acumatica, from every “business-oriented” process to “end consumer fulfillment.” The most pocket-friendly premium ERP software emulates CC’s coffee makers that brew coffee beans with flawless consistency. Conversely, the enterprise resource planning application empowered Clive Coffee with a unified approach. In other words, they brought all the dispersed fragments into agreement, enabling the eminent coffee maker to run every in-house operation in synchrony.
With Acumatica’s cutting-edge, scalable architecture, Clive Coffee is now steering its future together with its high-grade coffee machines. Also, provides high-quality espresso coffee machines and accessories to its loyal customers. From this day forward, Clive Coffee has sustained operations while its clients brew hot mugs of coffee.
Do you want to see your business thrive like how’s Clive Coffee doing lately? Do not panic because RAD Associates has your back. We’re eager to assist you with every business holdup you’re facing until it becomes faultless. Acumatica acts like a catalyst for your existing in-house inventory, operations, and overall supply chain management channels. Get ready to take on the commercial world; target local and international clients equally—impressively. Let’s make it happen!